Perspectives

Perspectives on technology leadership, AI strategy, life insurance innovation, and technology solutions that deliver business value.

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AIInnovationTechnology Leadership

Reimagining Conversational Interfaces as Customer-First Experiences

Traditional IVRs prioritize efficiency over experience. What if we designed voice interfaces that assume customers want human connection—and made waiting actually pleasant?

June 18, 2025

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Life InsuranceTechnology Leadership

Envisioning the Future of Life Insurance

What could the life insurance industry look like in 25 years? AI, blockchain, and emerging technologies are poised to redefine how we manage risk and customer relationships.

June 1, 2025

AIInnovationLife InsuranceTechnology Leadership

Harnessing AI in Life Insurance

The life insurance industry stands on the brink of transformation driven by AI. Embracing it is not about jumping on the latest bandwagon—it is about rethinking how we conduct business.

May 30, 2025

AIInnovationLife InsuranceTechnology Leadership

AI in Life Insurance: A New Era for Industry Leaders

The rise of AI is not just a trend—it is a transformative force reshaping how we operate, engage with customers, and make decisions in the life insurance industry.

May 10, 2025

AIInnovationLife InsuranceTechnology Leadership

Beyond AI Use Cases: Leading Real Transformation

Are we building toward real transformation, or just checking off AI to-dos? Maybe we should ask what kind of business we are trying to build—and how AI can help us get there.

May 1, 2025