Perspectives
Perspectives on AI, architecture, and business transformation.
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Beyond AI Pilots: The Transformation Imperative
Agentic AI, machine learning, and integrated analytics cannot coexist with 2015-era process design. Insurance leaders must choose: optimize old models or redesign fundamentally.
Published June 2026
New Skills for the New Era
I keep seeing the same pattern: enterprises talk transformation, but many of the skills they reward now create drag in a faster, less forgiving era.
Published June 2026
Reimagining Conversational Interfaces as Customer-First Experiences
Voice interfaces are now table stakes, not optional. Most organizations still treat them as cost centers. That is a strategic mistake.
Revised June 2026 · Originally June 2025
The Future of Life Insurance Is Arriving Faster Than We Thought
A year ago, the future of life insurance still felt long-horizon. Now reasoning models, agentic AI, and mature AI-enabled software delivery are collapsing that timeline into the next 12 to 24 months.
Published June 2026
Envisioning the Future of Life Insurance
A practical look at how life insurance could evolve over the next 25 years, and what leaders can do now to prepare for that future.
Published June 2025
Harnessing AI in Life Insurance
AI adoption in life insurance is most effective when it is tied to clear business outcomes, practical pilots, and workforce readiness.
Published May 2025
AI in Life Insurance: A New Era for Industry Leaders
AI is changing life insurance in practical ways right now, from customer service and underwriting to fraud detection and product design.
Published May 2025
Beyond AI Use Cases: Leading Real Transformation
Stop asking where to use AI. Start asking what business you are trying to build, and how AI helps you get there.
Published May 2025